Baby Craft uses an on demand fulfilment method. This means we don’t hold any inventory and we produce your design when it’s ordered. This enables us to keep our cost low and quality high.

Because of this, we offer a 100% guarantee your item will arrive in perfect condition. If it doesn’t, we’ll offer a replacement no questions asked. Because we are a made-to-order business, and every order is one-of-a-kind and personalized, we do not offer refunds.

Our goal is to produce a quality product for you, every time. Please inspect your order when you receive it and contact us immediately if your product is damaged, or if you received the wrong item, so that we can evaluate the issue. We’ll do our best to make sure you’re happy. Please get in touch within 7 days of delivery. You can reach us at: hello@babycraft.store